One PowerPlex '17 keynote highlight was hearing from North American Lighting's Judy Nagy on using Plex's new supply chain planning functionality. Offstage, Nagy proved just as outspoken, giving a memorable tale of of moving from "pre-sales great" to actual great - and the type of collaboration and project management it took to get there.
Go big with digital transformation because testing the water with a small project is likely to lead to failure, says insurance firm The Warranty Group.
Craig Walker, Shell Downstream CIO, explains how he had to adjust how his IT department thought about projects - with the bottom line front of mind.
Oxfam is pursuing a digital fundraising strategy, with the focus not just on generating revenues but also on boosting both its reach and engagement.
Craig Walker, Shell Downstream CIO, is using Salesforce to help deliver a better customer experience. Walker is fearful of disruption.
Dr Sally Howes OBE, former digital lead at the National Audit Office (NAO), shares her lessons on what it takes to become a digital organization.
We shot a bunch of customer use cases at Sapphire Now 2017. Of the video themes, one standout was mature S/4HANA customers, who can speak to the role S/4HANA has played in digital transformation and customer-facing pursuits. Here's an annotated roundup of a few of them.
CTO Damon Roberts explains how Atom Bank is using MuleSoft at the core of its business to enable touch-free mortgage processing.
Professional services firm Ernst & Young advises that to get standard HR processes globally, you need to ‘lock everyone in a room’.
Speaking at ServiceNow’s annual user event in Orlando, Vodafone explains how a greater emphasis is being placed on customer experience.
Every event brings surprises. At PowerPlex 2017, Plex customer Trojan Battery took a group of analysts, including yours truly, into their high-volume shop floor for an up close look at the intensity of lead acid battery production. It's a story of a company in growth mode, taking a cloud-first approach to modern manufacturing.
Dunkin' Donuts isn't the kind of coffee and donuts shop you go to to write your first novel. Digital and cloud investments are going to help the firm get customers in and out as quickly as possible.
Apttus customers talk about how their lawyers automate contracts to remove manual, paper-based logjams from the quote-to-cash process