Archive: Frictionless enterprise

Read more on: Digital transformation - frictionless enterprise
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My first Ocado experience - it's all good

Ocado's online experience and delivery service comes close to what passes for the frictionless enterprise today. What matters though is the end to end customer experience. On this first outing, I rate them highly.

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Enterprise hits and misses - collaboration gets ready for prime time, and innovation is BS

In this edition - the collaboration market heats up, and the founder of Linux calls BS on tech "innovation." Weekend news steals the show, with SAP winning an indirect access court case with a bitter aftertaste. Uber gets called out for by a female ex-employee, and Yahoo is an open door - for customer data. Whiffs include, appropriately enough, the BS awards, and a fun/awkward email exchange.

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Less disruption, more transformation

Beware the shiny new digital toy, warns Denis Pombriant. Beyond the "gospel of gizmodo" lies a better approach to digital transformation - one that's grounded in lasting change. And yes, a new human-machine interface.