Archive: Customer service management

Read more on: CRM and customer experience
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FinancialForce’s next act

Denis Pombriant offers an alternative perspective about FinancialForce. It is rooted in the focus on vertical markets.

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My first Ocado experience - it's all good

Ocado's online experience and delivery service comes close to what passes for the frictionless enterprise today. What matters though is the end to end customer experience. On this first outing, I rate them highly.