Do enterprise leaders realize how modern field service management tech can transform a business? Only if you tell them, says ServiceMax CFO Rick Gustafson
Dave Yarnold explains what we can expect following GE Digital’s recent $915 million acquisition of ServiceMax.
Customer service as a competitive differentiator working hand-in-hand with sales and marketing - or that's the theory at least, in Salesforce's new State of Service report.
As businesses consider how their preferred business model can respond to changes in customer perception, we look at how alternative approaches drive value. The subscription model comes under the microscope.
Launched in 2010, Metro Bank has put customer service and experience at the centre of what it does.
Trends in politics, technology, demographics and servitization all portend a renaissance for field service in 2017, writes Athani Krishna of ServiceMax
Why have customer experience platforms raised as many problems as they've solved? Why does personalization at scale remain elusive? How will AI impact personalization efforts? Barb Mosher Zinck explores as she looks back and ahead at CXM. Some of the smartest folks in the industry chimed in.
Canceling a subscription should be relatively straightforward but no, that's not the case with Bluehost.
Social media fails are the fried dough of the Internet. Here's your yummy helping, along with a few enterprisey takeways - that would be the Brussels sprouts.
Jason Green at Emergence Capital was an early backer of ServiceMax, which GE Digital just bought for $1 billion. He told me the 4 areas he's backing today
Customers speak about the business impact of modernizing field service and producing results that will delight CFOs, writes ServiceMax CFO Rick Gustafson
GE Digital acquires ServiceMax, cloud-based Salesforce-native field service management provider, for $915million to pursue servitization and IoT strategy
An expert discusses paths to servitization in manufacturing and business, which ServiceMax sees as a CxO-level strategic driver for field service automation