Too often, “omni-channel” really means “we have a great digital channel.” But consumers expect responsiveness across channels – including the physical. Barb Mosher Zinck assesses new data.
It will combine Microsoft Office365 with its EPR to aid productivity – and stop doctors feeling they need to send texts to do their jobs.
Social can have brand impact, and make a customer experience better. So why are companies struggling with social silos? Barb talks to Gordon White in search of answers.
Yeah, I still detest surveys. But Jury’s Inn gave my skepticism a welcome jolt, leaving me to find another chip for my shoulder. Here’s how they did it.
What better way to debate a new ERP buyer report than with the author itself? That’s exactly what I did with a new SelectHub report written by analyst Gabriel Gheorghiu. There are several surprises we must consider.
Bank of America and Wells Fargo are big fans of the digital retail banking experience, but both see continuing roles for the traditional bank branch.
My last piece on informed buyers ruffled a feather or two. Still, B2B buyers need more than over-branded and tone deaf content. Here’s a fresh response and dialogue.
If you think Starbucks has been a digital retail exemplar to date, wait till you see what’s coming up on the tracks, says Chief Strategy Officer Matt Ryan.
Subscription relationships are key to success in a XaaS world but it’s not just a matter of repackaging an existing product with services for a monthly fee