Digitally-enabled ordering and delivery is the future for the McDonald’s Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber.
SAP S/4 HANA is maturing rapidly and according to the company is on the cusp of broad based adoption. The customer count on S/4 is still relatively small but the promise of acceleration is there.
The international development agency said that the lengthy NetSuite rollout was worth the effort in the end and has seen strong results.
As LinkedIn passes the half a billion member mark, Microsoft is coming out of the gate with its first ‘get Salesforce’ integrations with Dynamics 365. Game on.
SAP did OK on its top line and is signaling rapid cloud growth. The bottom line will disappoint but you have to look behind the numbers to understand where SAP is going.
Net neutrality is a central pillar of Internet freedom that has come under attack – again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone.
“Accidents happen”, according to one analyst yesterday. Wall Street gave United management an easier time than social media did over its appalling treatment of a passenger last week. Have they learned any digital PR lessons?
Marketing and AI are going to get a heavy does of hype this year. But Barb Mosher Zinck does see some progress. Turns out that machine learning can help with of the most vexing martech problems: lead attribution. A more interesting play is coming: look out for the “integrated intelligence layer.”
Delta had some good news to talk about yesterday, but as United’s self-inflicted PR disaster continues to cause its share price to lose altitude, there’s really only one topic of conversation.
The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques.
United’s CEO has been promising to think again about the airline’s ‘re-accomodating’ policies as the PR nightmare continues.