Exploring the impact of field service on a company’s customer satisfaction, Athani Krishna, CSO of ServiceMax, showcases its customer MilliporeSigma’s progress and bottom-line results
A focus on omni-channel tech reaches across the entire retail sector, taking in the DIY and home improvement markets occupied by the likes of Home Depot and Lowes.
Customers won’t notice the difference between high def and standard def video, so why should BT have to deliver high quality? – the corporate arrogance of the broadband bully in full view.
Seeking to connect with a new generation of customers, the UK’s Post Office uses social media to engage, respond and try out new ideas with its customers
Vinnie Mirchandani has produced a thought provoking book on the impact of machines in the modern world. He poses important questions but doesn’t always leave us with answers. Even so, this is an important addition to the discourse on 21st century technology impacts.
Walmart’s in an exciting place when it comes to its omni-channel digital strategy, a stark contrast to the likes of Target.
It’s hard to sell a new solution to a customer entrenched with a current supplier. Remember 5 key points to win a sale against the inertia of incumbency
AI-powered chatbots are hipster tech in 2016, riding a wave of machine learning and Facebook F8 show hype. To gain clarity on the pros and cons of chatbots, I spoke with Flint Capital partner Sergey Gribov. We debated today’s chatbots, and Gribov gave a view of tomorrow’s as AI evolves.
Salesforce has spent close on $4 billion on some interesting acquisitions this year, the latest of which brings more smart data capabilities into the Analytics Cloud.
Modern application performance management (APM) software focuses most on digital and mobile apps but must also measure business performance on the back-end