Royal Bank of Scotland has made inroads into simplification and cost reduction, but needs to up the speed of its digital transformation. CEO Ross McEwan reckons that conditions are ripe to do just that.
Credit scoring giant Experian has built its own cloud technology platform to offer data-as-a-service as it ventures nimbly into the API economy
SAP has just won in its SAP UK v Diageo test case determining the right of software vendors to charge license fees to users on indirect access to SAP generated data.
The nature of customer service is changing as customers become more adroit in their use of digital technologies. How is the call center responding and what does this mean for sales? The answer will surprise some.
The core diginomica team just came off a retreat where we discussed a bunch of evilplans. How do we do that? Check out this behind the scenes look.
Oracle can talk tech-and-dirty if you want to, but now it seems it would rather take a more holistic, business goals approach to the whole subject of the cloud.
I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon’s shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here’s a five point roundup, complete with graphics and videos.
The enterprise paper trail of documents transforms into a digital canvas for collaboration with Salesforce Quip, while partner Conga streamlines workflow
Mark Finnern’s career is steeped in community. The danger is to build an enterprise community that is sterile and flat. That doesn’t impress buyers or improve customer experience. During a recent video shoot, Finnern and I discussed the art of enterprise community. Here are five pitfalls to avoid if you want your community to shine.
Uber has arrived in Bradford, West Yorkshire. It’s the last place I expected to see them but so far it is working out surprisingly well. Here’s my assessment of why this is happening. It’s not all about Uber.