Tiffany is the ultimate in luxury retail brands and the low percentage that its e-commerce operations represents of total sales is indicative of the omni-channel challenges associated with the high end market.
The charity has announced the development of an IBM Watson-powered virtual assistant to interact with website visitors in a form that feels like a natural conversation.
Weight Watchers efforts to strike the right balance between digital and traditional meetings is an ongoing challenge, but one with some successes.
Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations.
Mark Zuckberberg's fake news confessional and the strangely-handled AWS outage got me thinking: does the enterprise have a fake news problem? If so, what are the consequences? And what should discerning readers do about it? I review recent events, and prescribe my four point enterprise BS detector.
Mark Finnern's career is steeped in community. The danger is to build an enterprise community that is sterile and flat. That doesn't impress buyers or improve customer experience. During a recent video shoot, Finnern and I discussed the art of enterprise community. Here are five pitfalls to avoid if you want your community to shine.
There's a trust deficit around big business and the rise of populism to challenge the establishment. At Davos this week, business leaders debated whether size really matters.
Snapchat is to set up its international HQ in London - another sign of confidence in life after Brexit from the US tech industry?
Yahoo!'s board of directors is putting in places the pieces for life after a Verizon takeover, but it could be premature thinking if the deal doesn't proceed as planned.
Digital minimalism questions the link between our gadgets and our quality of life. Maybe we should rethink enterprise productivity while we're at it. Here's some practical ways to rise above the noise.
The best of diginomica 2016 courtesy of Martin Banks.
The UK’s higher education sector is now subject to market forces like never before. But could mobile, flexible and social learning provide the answer to helping universities succeed?
Two stories involving privacy - or lack thereof - paint a dystopian picture. Evernote throws privacy under the "machine learning" bus, while Yahoo sets an unflattering record for total accounts breached. There may be a silver lining though: better policies and more urgency.