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Customer experience

Deconstructing the omnichannel – with Sailthru CEO Neil Capel

April 18, 2014 | Sailthru's Neil Capel is not your typical CEO. He was up for some frank talk on personalization, and whether we actually need the 'omnichannel.' Read more [...]

Yahoo! turnaround turns positive, but Wall Street’s more into Chinese whispers

April 16, 2014 | Wall Street seemed keen on Yahoo!'s latest numbers, despite a 20% crash in profits. But are investors applauding Marissa Mayer's long term plans or eyeing up a big cash boost from a Chinese e-commerce IPO? Read more [...]

The SAP Fiori or Freeori discussion heats up

April 15, 2014 | | 10 Comments SAP user groups are flexing their muscles on the topic of whether Fiori should be part of maintenance. Read more [...]

CE survey points to cooling off in CRM investments

April 7, 2014 | Results from a Computer Economics survey suggests a significant cooling off in CRM investments. However, satisfaction remains high. Read more [...]

Inertia – innovation’s worst enemy

April 3, 2014 | No decision is a plague for all cloud players and innovation in general. What's going on and what do potential customers want to hear? Read more [...]

Bingo! NoSQL Big Data solution provides winning line for Gamesys

April 3, 2014 | In order to understand who a player’s friends are in online Bingo, casino and slot games, Gamesys stepped out of its DB2 comfort zone to implement a NoSQL-based graph database, Neo4j. Read more [...]

Bill McDermott’s technology taxonomy

March 31, 2014 | | One Comment Bill McDermott, co-CEO SAP lays bare the penchant for buzzword bingo in the technology market, parsing this into what he sees as reality in the field. We can all learn from this. Read more [...]

Sainsbury’s and House of Fraser discuss the omni-channel challenge

March 31, 2014 | The UK-based giants' digital bosses discuss how mobile is presenting new opportunities for their business Read more [...]

Xero: looks matter but they’re not enough

March 28, 2014 | | 6 Comments Lawyerist takes a hard look at Xero and comes up wondering if it is worth the switch from QuickBooks. It's hard to disagree and there are lessons ofr Xero along the way. Read more [...]

Touring Club Suisse replaces AS/400 with Salesforce, Zuora

March 25, 2014 | Swiss automobile club TCS has switched off its AS/400 after migrating operations to six cloud-native apps centered on Salesforce and Zuora Read more [...]

SAP plays catch up on data visualization – sort of

March 24, 2014 | | 2 Comments SAP showed some interesting takes on the notion of data visualization and end to end supply chain. Read more [...]

Four organizational conflict scenarios in omni-channel retail

March 19, 2014 | Forrester talks about how omni channel retail can be executed against. The reality might well be very different. Read more [...]

The multi-challenge journey to multi-channel retail

March 18, 2014 | Research suggests that 55% of  retailers investments have been driven by customers already expecting mature omni-channel capabilities and the need to play catch-up with their competitors. But how many of them can actually deliver? Read more [...]

Tesla the disruptor fights New Jersey: lessons for all

March 15, 2014 | Tesla's fight against the State of New Jersey should give software vendors pause for thought. Here's why. Read more [...]

Dear British Airways: please be consistent

March 14, 2014 | BA gets a lot of things right but when it goes wrong it can be a bitter experience. It's all about consistently delivering a great service and customer experience Read more [...]