Who isn't a "data-driven" business these days? At Domapalooza 2017, I met a Domo customer that's walking the walk. Colony American Finance CIO Matthew March shared how lean IT helps them excel. It's also a cloud BI story, moving from spreadsheet chaos to business actions. March has numbers to back it up - including a 100 percent company-wide adoption rate.
Domo talks a big BI game and Domopalooza is a whirlwind. My job: to parse through the fun and festivities to see what Domo's customers have to say, on the keynote stage and in the hallways. Here's the news and questions that stood out from day one.
Whenever I get the chance to hear about alternatives to spray-and-pray "personalization" and generically-dumb customer surveys, I'm all ears. Tyler Douglas of Vision Critical made his case for why market research needs to change - and how customer communities provide a different, and more effective model.
In this edition: A look beyond the robots, into emotional intelligence and culture change where humans can - in theory - make the difference. Plus: Google's enterprise cloud play gets a harder look, and new pieces on re-inventing talent, DBAs, and, alas, net neutrality. And, some awkward whiffs that may surprise you.
How Everseen applies AI and deep learning to Point of Sale, with a checkout-free future racing towards us
My retail reviews hit on the myths and realities of the omni-channel - now it's time for AI and predictive. First up? Everseen, an Irish upstart and pioneer in AI Point of Sale technology. But as my talk with CEO Alan O'Herlihy shows, the next retail giant Everseen is set to take on is Amazon, as in Amazon Go. The checkout-free future of retail is firmly in Everseen's sights.
The Integrated Reporting movement presents a compelling new reporting framework that helps companies truly quantify their assets - and reckon with their exposure. So why isn't this approach more widely adopted? Intacct CTO Aaron Harris gave me his view of why Integrated Reporting matters, and how cloud integration and APIs tie in.
In this edition: grasping AI's limits/possibilities through field lessons and use cases. Also: Google's push to become an enterprise cloud player gets a close look at Google Cloud Next. International Women's Day raises questions on women in tech progress. Your whiffs include bad PR promotions, an ill-fated BBC home interview, and the most jargon-infected blog post title of the year so far.
A flurry of news stories have rendered data privacy all but obsolete. But it's a mistake to imply there is nothing we can do about it. Enterprises that get out in front on privacy can find a competitive edge.
In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms.
In this edition of digital media disruptions: why publishers are painfully hooked on third party platforms, and what we can learn from their dilemma. Plus: personalization pitfalls and the problem of algorithmic content. We also examine what enterprises can learn from HBO's approach to talent, culture and business model change.
In this edition: fresh IoT and IBM Watson use cases point to new business models. Plus: using customer data without damaging trust. The banks hits a crossroads with blockchain pursuits; bad coverage ensues. AWS outage in review, and Wall Street gets SaaS jitters. Plus: whiffs-a-plenty.
Tech skills data is full of false promises and over-hyped salaries. But if you dig, you'll find important clues to emerging skills - and where enterprise projects are headed. Here's my opinionated review of 2017 tech skills projections.
Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations.