Privacy concerns have been at the heart of the movement for the right to be forgotten popping up in legislation worldwide. Last weekend’s events in Charlottesville, VA raise interesting questions for society and technology that many may not have considered.
Good morning America. New rules keep on coming and May 2018 sees the ushering in of GDPR. As with the topics like revenue recognition rules, researchers say we’re not ready. Time to get educated.
Salesforce is offering a Kanban approach to the call center.
Modern CPQ extended by BI significantly improves the business-to-business relationship enabling vendors to meet customer expectations. Here's how.
Denis Pombriant offers an alternative perspective about FinancialForce. It is rooted in the focus on vertical markets.
Employee engagement is emerging as a critical element that can help differentiate organizations that offer world class service and those that don't. Here's why.
Recent advances in CRM are closing the gap between so-so customer experiences in eCommerce and experiences that match expectations in the real world. It's a whole slew of things coming together at the right time.
A confluence of regulation and cyber attacks make the case for cloud based ERP aka SaaS an inevitable requirement.
Oracle's recent mixed analyst and media event at the company's HQ reinforced the mixed, hybrid cloud message. How well did the message go down?
Google's monopoly status is coming under scrutiny. We consider the wider implications for innovation.
Net neutrality is a central pillar of Internet freedom that has come under attack - again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone.
The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques.
We talk about robots displacing jobs but is that the right way to view the apparently intractable problem of solving for long term meaningful 'work.' Perhaps we're looking at the question through the wrong lens.