Once again the technology jungle drums are beaten to the siren sound of Oracle acquiring Salesforce. The arguments for this are weak. Here's why.
AI's dirty little secret is that when algorithms fail, humans still have to sort out the mess. Denis Pombriant gives us some robot food for thought.
Forget disruption - Salesforce Ignite delivers projects that get enterprises started on transformation. It's all about diffusion, explains Denis Pombriant
2016 saw many types of security problem. Is now the right time for security in the cloud as a service? Perhaps.
As businesses consider how their preferred business model can respond to changes in customer perception, we look at how alternative approaches drive value. The subscription model comes under the microscope.
It's time to consider whether automated conversational CRM has the ability to accelerate the deal process. Yes - it involves elements of machine learning and chatbots.
Collecting qualitative customer data seems an obvious thing to do yet too many businesses miss doing so. It would help make sense of service experience.
Plenty of readers had spicy comments for Denis Pombriant's future of jobs and automation series. Now he issues a challenge: share your own view on where we go from here. He seeds the challenge with some provocative questions. Now it's up to us to "bring our rocks."
Can culture help insulate business from commoditization or is the future of work tied to relentless commoditization. Culture is certainly an important component.
Denis Pombriant's optimistic view of bots and jobs took on a life of its own. Here is his response to many of the comments that were left.
Plenty of well meaning people believe automation and chatbots will eliminate jobs. Maybe but then there is good reason to be optimistic.
Without true information from customers, in CRM terms you're not much better than a HIPPO dealing with GIGO - go figure!
Commoditization of the workforce brings real consequences in terms labor displacement. What kinds of job will be needed and where will they come from. We take a tentative peek into the future.