Google's monopoly status is coming under scrutiny. We consider the wider implications for innovation.
Net neutrality is a central pillar of Internet freedom that has come under attack - again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone.
The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques.
We talk about robots displacing jobs but is that the right way to view the apparently intractable problem of solving for long term meaningful 'work.' Perhaps we're looking at the question through the wrong lens.
Rolling back Federal online privacy carries with it the risk that the U.S. ends up with a patchwork of State legislation that Balkanizes the internet economy. Here's how and why we should question the attendant rent seeking behavior that surely follows.
While blockchain started its life as an enabler for cryptocurrencies, attention is now turning towards its application in security for CRM. Think that's pie in the sky? Read on.
While much attention is paid to the onslaught of machines as job replacement across any sector you care to name there are plenty of examples where the need for emotional intelligence trumps any machine.
Net neutrality is back on the political docket as the Trump administration seeks to roll back advances made under the Obama administration. This matters to everyone and the debate about its future matters.
Quantifying social media value, or rather its impact continues to prove elusive. But before everyone with skin in that game takes fright, it's time to rethink what social media actually achieves.
A principle way that knowledge is advanced comes through the application of the scientific method. sometimes though, even revered sources get it wrong.
The nature of customer service is changing as customers become more adroit in their use of digital technologies. How is the call center responding and what does this mean for sales? The answer will surprise some.
As machines take on more functions, how can we best meld what the machines are telling us with the need for human intuition in activities like sales?
There are many competing opinions about the potential impact of tinkering with the H1B visa program. Here is one point of view that draws heavily upon history for its context.