Denis Pombriant offers an alternative perspective about FinancialForce. It is rooted in the focus on vertical markets.
Employee engagement is emerging as a critical element that can help differentiate organizations that offer world class service and those that don't. Here's why.
Recent advances in CRM are closing the gap between so-so customer experiences in eCommerce and experiences that match expectations in the real world. It's a whole slew of things coming together at the right time.
A confluence of regulation and cyber attacks make the case for cloud based ERP aka SaaS an inevitable requirement.
Oracle's recent mixed analyst and media event at the company's HQ reinforced the mixed, hybrid cloud message. How well did the message go down?
Google's monopoly status is coming under scrutiny. We consider the wider implications for innovation.
Net neutrality is a central pillar of Internet freedom that has come under attack - again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone.
The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques.
We talk about robots displacing jobs but is that the right way to view the apparently intractable problem of solving for long term meaningful 'work.' Perhaps we're looking at the question through the wrong lens.
Rolling back Federal online privacy carries with it the risk that the U.S. ends up with a patchwork of State legislation that Balkanizes the internet economy. Here's how and why we should question the attendant rent seeking behavior that surely follows.
While blockchain started its life as an enabler for cryptocurrencies, attention is now turning towards its application in security for CRM. Think that's pie in the sky? Read on.
While much attention is paid to the onslaught of machines as job replacement across any sector you care to name there are plenty of examples where the need for emotional intelligence trumps any machine.
Net neutrality is back on the political docket as the Trump administration seeks to roll back advances made under the Obama administration. This matters to everyone and the debate about its future matters.