Services are changing rapidly but the ways service organizations look at their people doesn't measure up
Brian Sommer loves what he saw at the ServiceNow conference - happy customers and active partners
What does Infor's next chapter look like? Brian Sommer thinks it's about a fresh approach to messaging.
Brian Sommer casts his navigator's eye over little known Fairsail. His observations are surprising.
Plex has spent the last couple of years morphing into a next generation manufacturing software provider. What's next?
Brian Sommer provides us with a run down of what he expects to see during this season's packed set of HR events.
For many firms, it’s time to conduct a strategic IT planning exercise. But there will be challenges in completing a good one.
Overall satisfaction with the major ERP players is far from encouraging. How should you view this critical function going forward?
In the Big Data Wars, what does it take to build out a winning capability? We identify the piece parts
The winners and losers in the big data wars are already shaping up. What do they look like? We explore.
A near constant buzz in back channels, customer inquires and public debate fuel many questions for SAP about S/4HANA. Try this checklist.
00Regardless of where your employer is on the lousy to great spectrum, individuals must take control and own their service career destiny.
Talent development as an essential part of the professional service firm experience.