Why Tableau is crushing it for 21st century analysis

SUMMARY:

The last few days I’ve been immersed at the annual Tableau Data Conference. It’s been a real eyeopener. They’re crushing it in the BI space.

[sws_grey_box box_size=”690″]SUMMARY – The last few days I’ve been immersed at the annual Tableau Data Conference. It’s been a real eyeopener.  [/sws_grey_box]

Regular readers will know that I have been following Tableau for a while, largely because I am increasingly hearing good things from customers which in turn is reflected in rocket speed accelerating revenue. For those unfamiliar with the company, they are in what some call the data visualization space. I prefer to think of them as representative of the 21st century business intelligence and analysis space. If that sounds shocking then read on.

Solving 21st century problems

Tableau users are solving 21st century problems. Examples: I’ve already referred to the Seattle Sounders looking at aligning player performance to fitness regimes and the data needed to get that done. You won’t find that data in any conventional application software. At Wells Fargo, their customer groups are looking at what some call ‘low value’ weblogs in order to understand basic customer activity patterns. Again, you won’t find that data inside a conventional enterprise application. And at Seattle Children’s Hospital, they have built a high speed database that ingests the 200-300 daily measurements from some 25o patients to start improving patient care and times to treatment. There is no application source for that data.

Tableau along with data cleansing and transformation tools like Alteryx allows people to easily visualize that data in new and interesting ways. And it can be done very quickly. Let me explain how.

Cheap thrills

I took a 15,0000 row database that covers how the GCloud has performed since 2012. There are not many columns to it and UK Gov has already built a set of graphs showing selected versions of that data. The representations are OK. They’re moderately informative but it is hard to get a good overall picture and you can’t timeslice the data. Neither can you figure out who are the biggest spenders or where they are spending. I took that dataset and gave it to a Tableau product marketer and asked him to show me how to build a dashboard that represents that data in a reasonably useful form.

Here is the result.

Gcloud Spend analysis

What you see here is only a screenshot but I have published the full result in an interactive dashboard at this URL.

What you see above took 45 minutes. It hasn’t been sanitized in any way. Very little has been done to style the dashboard and you can argue that it misses some data like who the money is going to. But what you can instantly see is that the Home Office is the biggest spender and that ‘specialist cloud services’ is where the vast majority of the money is going across all buyers. You can also see that relatively speaking, SME suppliers are enjoying just about the same amount of spend coming their way as their larger brethren. GCloud fans will be pleased to see that 😉

If you head over to the URL, you will be able to slide the timeline to find different spend figures at different points on the continuum. You can also click on any of the blocks and bars at the top to discover who is spending what and where.

I must stress this is only a first cut and I was coming to this completely fresh with no understanding of the product whatsoever other than a few quick views on some videos. Even so, I believe that what you see here is more useful than that which is already available in the public domain, although that is not to say the government has done a poor job. They haven’t.

New horizons

This tool opens up all sorts of possibilities for us at diginomica and for anyone who needs to heft data into a form that both makes sense and is actionable. The fact I can publish out to a shareable URL is a huge deal because now I can freely distribute information to whomever needs it, into the public domain or I can keep it private.

From a training perspective, I expect to put in a good 30-40 hours to ensure I fully understand the basics and a bit more besides. To me, the benefits far outweigh the costs. You will see us making much more use of data in our work going forward. So why am I so excited?

I’ve been attending events for more than 20 years. In all that time I have never been an attendee with a partial agenda that includes reviewing a piece of software as a potential buyer. There hasn’t been the need. But our business is changing rapidly and we have to respond the same as any other.

Our business critical data doesn’t live inside neat packages but inside public records, weblogs, clickstreams, Google, Facebook, Twitter and many other places. It is incredibly messy. But inside those data lie the insights that help us shape content, help us deliver better insights to those who read our stuff and which help our partners build better content.

In short and used correctly, Tableau will help make us smarter with data that today is hard for us to parse.

No brainer pricing

For us, Tableau is a no-brainer purchase. For the first time, I am seeing a solution that ANY business can afford  in order to get started. That fits very well with the company’s stated objective of ‘land and expand’ where, as use cases increase, you buy more licences. In large companies, Tableau expects to do $100,000 deals with increasing regularity. Us? Not anytime soon.

Back in the day, as in 1997, there is no way you could do that. Solutions like Cognos, BusinessObjects, Hyperion and so on were well beyond the scope of the small business. Even today, enterprise grade BI tools are expensive although price points are coming down. Even if you invest in the tools mentioned it is questionable whether they will help you solve 21st century problems. That’s because the data you really need doesn’t live in any system of record and even though the tools are advanced, they come with the baggage of being built for a different time and different purpose.

Cure-all?

Is Tableau a cure-all. No. If you have heavy computational requirements then it is not the right solution because Tableau  doesn’t have those capabilities. In those cases, you’d be better off looking at something like an Anaplan, Adaptive Insights or something similar. Maybe even Excel with its ‘free’ Power add-ins. In the latter case, make sure you’ve got someone on hand who can sense test your logic. Excel doesn’t do that for you.

Story telling with data

My final word on Tableau from this conference is about story telling. When I saw the agenda I was surprised to see Neil deGrasse Tyson and Michael Lewis as keynoters. On reflection it makes perfect sense. During his keynote, Christian Chabot, Tableau CEO repeatedly talked about the notion of data as the jump off point for story telling.

As I met with customers, they consistently said that their biggest challenge is in communicating in the language that their users understand. That’s all about storytelling. When Tyson and Lewis were on stage each gave their version of the story telling idea; Tyson from the scientific standpoint, and Lewis in the context of Moneyball. To loosely quote Lewis: explaining data is hard but if you can find a way to do so that your mother would understand then you’ve probably got it right.

Tableau helps go a long way towards doing that with the added benefit of allowing users to explore the data for themselves. It is that interactive quality that makes it so much more useful and accessible as a discussion and decision making tool.

Can you tell? I love it.

Disclosure: Tableau funded most of my travel and expenses for the conference and have comp’d me a single user licence of Tableau Desktop for the next year. We will likely licence further Tableau solutions.

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    Comments are closed.

    1. oswaldxxl says:

      Just out of curiosity, have you looked at the latest version of SAP Lumira? It seems (to someone who hasn’t, admittedly,done a lot with Tableau) to be pretty similar in look/feel/functionality, and has a lower price point.

    2. says:

      oswaldxxl nope – had no desire to do so.

    3. oswaldxxl says:

      Do you also recommend your clients just buy the first shiny thing they see without comparing alternatives? 🙂

    4. says:

      oswaldxxl No – I recommend that customers buy stuff that works. Having been at a conference that has some of the largest companies in the world represented and showing off good stuff, why would I go with an inferior product? And especially when I have 5K plus customers telling me good things?

    5. oswaldxxl says:

      dahowlett I think you could go to any number of conferences (Qlikview, Microstrategy, etc.) and hear the same things. I’m all for not wasting time on low value-add decisions, and in this space all competitors meet basically the same requirements, so the differentiator when you don’t already have a BI platform is probably just personal preference. 

      I am surprised that SAP didn’t try to get in front of you. A lost opportunity no doubt. FWIW, Lumira is definitely playing catch up to Tableau, but I don’t think the gap is still as big as some people think. My recommendation is that if you’re already in bed with SAP BI or plan to be, Lumira is already good enough to warrant not buying the Qlikviews and Tableaus. 

      In your shop, where you’ll probably not (at least not anytime soon) need the enterprise features that Lumira has or is coming out with, it makes sense to do some comparison shopping. I would recommend trying a couple different ones (you can demo all of these for free) to see which one “feels” the best, because the experience between them can be pretty different.

    6. says:

      oswaldxxl dahowlett Jamie – I am shocked. Have you any idea how whiney your responses sound? If this is how SAP behaves with all its customers I’m not surprised there is so much criticism. 
      So I guess I’d better tell you what I’ve been avoiding so far – when I have asked about Lumira in the context of Tableau I’ve been told on multiple occasions – don’t bother. You won’t want to look at Lumira beyond a few minutes. 

      Low value? Try telling that to Wells Fargo Wholesale Bank. Why would I not be impressed when I see a hospital admin tip up with a messy database and have it cleaned and loaded inside 30 mins. Do you think they’ll look elsewhere? Better still, wait until next week when I publish a video I recorded with Ingersoll Rand explaining why IT stands in the way of these kinds of decision. 
      Put another way – why would I buy a solution that’s playing catch up when I can have the leading solution? Would you argue the same way in a BOBJ deal? And especially when it’s at an attractive price point for the things I need to get done? I looked at Excel Power – nope – not going there. Qlik? Nope – losing the plot.
      Tableau has limitations – I’ve mentioned that but for the 5.5K customers who turned up at this event they must be doing something right. 
      Rather than moan about my decision, look at what you have to offer first. Take that story back to the product teams. In short -learn from what the market is telling YOU, not what you thin kthe market should be doing.

    7. oswaldxxl says:

      dahowlett I don’t work for SAP to be clear but am admittedly a fan (particular of the Lumira Server tool).

      Brand allegiance aside, I’m not suggesting that data discovery and visualization is low value. I was trying to say that choosing one tool over another in this space isn’t going to make or break anything. An apple and a banana have different user experiences, but typically still meet the same need. You can typically choose one or another based on preference. 

      Sometimes, however, you have other requirements to consider (integration, security, collaboration for software; allergies or perhaps the need to make a pie or smoothie for fruit). At the end of the day your preferences might matter more than those other concerns, but they might not. IT shouldn’t ignore your preferences and “stand in the way”, but I think it is incumbent on them (us) to at least make sure a department understands all of the consequences of that decision. 

      And admittedly I had no idea I sounded whiney, which I suppose leaves me at risk that I still do.

    8. SocialJulio says:

      Thanks for the article, after all of the problems I’m having with Excel, I’ll take a look at  Tableau.
      (Friday, Sept 12)

    9. SocialJulio says:

      Thanks for the article, after all of the problems I’m having with Excel, I’ll take a look at  Tableau.
      (Friday, Sept 12)

    10. lizzadwoskin says:

      tedgreenwald Interesting how there are all these visualization companies cropping up, but Tableau still dominates the market.