Argos – you don’t deserve to succeed

argos failMessage to John Walden, CEO Argos. Your company claims huge success with its online retail system but I for one have no clue how that works.

Earlier today I attempted to place an order which ultimately failed. The screen shot you see above is only half the tale. Repeated attempts to enter any credit or debit card via any browser kept failing. The form would not accept any number entered.

Slowly losing the will to live and with the air turning bluer by the minute, I abandoned the transaction and ended up at Tesco, paying more but with a much smoother experience.

This is a family friendly site so I won’t say what I REALLY want Argos to hear. But they need to fix this pronto.

Den Howlett

Den Howlett

Dennis Howlett has been taking the buyer's perspective in analysing application vendor offerings for more than 22 years following a 20 year successful career in IT and finance related roles. 'Never knowingly under opinionated,' Howlett takes strong positions in the interests of getting to the truth of what drives customer value.
Den Howlett

@dahowlett

Disruptor, enterprise applications drama critic, BS cleaner, buyer champion and foodie trying to suck less every day.
Den Howlett
Den Howlett

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2 comments
philww
philww

Many brands who should know better still seem to struggle with even the most elementary e-commerce basics.

I tried to order a ticket on the Virgin America website a couple of days ago ... selected my flight, found my preferred seat type, entered all my credit card details including a UK address - and discovered the zipcode field would only allow me enter numerals (that's fine for US zipcodes but British postcodes use characters as well as numbers). So I had to abandon.

This was not something I expect to encounter from any airline given the international nature of air travel - especially not one with such close ties to Britain!

The error was compounded by a follow-up email inviting me to try again but without taking the trouble to ask if there was any problem I encountered that they could help with.

I ended up having to buy the ticket over the phone.