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What do Caterpillar and Jeni’s Splendid Ice Creams have in common?

What do Caterpillar and Jeni’s Splendid Ice Creams have in common?
| On November 24, 2013

Jeni’s is a small business that thinks big serving 1,200 outlets with its products but creating different customer experiences based upon local need. Caterpillar talked about acquiring three plants, evaluating the Plex solution and then living with it.

I have long felt that large business can learn a great deal from the way small business acts in an agile fashion. In this video, Charly Bauer, VP operations Jeni’s Splenedid Ice Creams discusses how the company has never had on-premise software and why it matters.

Off camera, I asked Bauer whether he anticipated spending more money on software as the company expands – answer? Nothing. Given they plan to x3 deliver in 2014 that’s one heck of an ROI.

Where is the Caterpillar connection? According to Kelli Stokes, regional director Americas Specialized Global Information Services who attended the event: “We’re going through a paradigm shift.” Enough said.

 

Den Howlett

Den Howlett

Dennis Howlett has been taking the buyer's perspective in analysing application vendor offerings for more than 22 years following a 20 year successful career in IT and finance related roles. 'Never knowingly under opinionated,' Howlett takes strong positions in the interests of getting to the truth of what drives customer value.
Den Howlett

@dahowlett

Disruptor, enterprise applications drama critic, BS cleaner, buyer champion and foodie trying to suck less every day.
Den Howlett
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