Partner Stories

How cloud-based field service increases customer satisfaction


Exploring the impact of field service on a company’s customer satisfaction, Athani Krishna, CSO of ServiceMax, showcases its customer MilliporeSigma’s progress and bottom-line results

Algorithms, inventions, and accountabilities


Algorithms are certainly more invented than discovered, and the conversation about the responsibilities of their inventors has barely begun, says Salesforce’s Peter Coffee.

How smart machines will redefine the role of knowledge workers


Developments in technology and the advent of AI will fundamentally transform the role of knowledge workers, predicts Unit4 chief product officer Ivo Totev.

Succeeding in the third era of IT architecture


Aegon, like many organizations, had to evolve to keep pace with the velocity of the third era of IT architecture. During our transformation, we learned a number of critical lessons, says Martijn Akse, Head of Enterprise and Solution Architecture at Aegon NL.

We’re ready for our screen test


Does science fiction predict the future of tech for those of us stuck in the present or is it all on the screen? Peter Coffee is in the director’s chair.

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What email marketing benchmarks really tell you

Email marketing remains a potent tactic, but only if it's used to win audiences rather than lose them. How do you assess your email success without proper benchmarks? Barb Mosher Zinck looks at recent data from Toshiba and IBM on email marketing benchmarks. and gives her take on how to move forward.

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