Misguided companies see technical support as an unwelcome cost rather than an opportunity that deserves serious investment. Nutanix’s David Sangster shows how empathy for customers pays commercial dividends through the net promotor score
SAP HANA success cases need to be rooted in reality if customers are to buy into the investments required. Building the right business case is only a part of that equation. Here are the keys to success.
Science tells us that business decisions are too often irrational or mediocre. But can software improve that result? How do you put the science into decisions and take the bias out? Erik Larson of Cloverpop is working on the answers.
There has been huge concern that digital in government could face significant cutbacks and that government-as-a-platform could face delays. But according to Osborne, GDS has the cash to go full steam ahead.