Partner Stories

The future of customer service – conversational, intelligent, personalized

New research shows the customer service function is embracing a future that’s conversational, intelligent and personalized, writes Salesforce’s Gavin Mee

Three cross-industry themes that govern every digital transformation

Three core themes govern how enterprises succeed with digital transformation across every industry, writes Joe Pascaretta of Infor’s H&L Digital team

4 actions to make Finance a business partner and drive growth

Finance must free up time to become a business partner and drive growth. Take these 4 actions to transform your role, advises Unit4’s Sjoerd-Jaap Westra

Beyond Siri and Alexa – celebrating women behind AI

Highlighting five high-powered contributors to the field of artificial intelligence, Deskera’s Rebecca Neufeld celebrates the women behind AI

Technology Embodied

Making stuff, or doing stuff, is only an outcome, however important that might be: it’s what a culture’s “technology” enables. Salesforce’s Peter Coffee gets up a head of STEAM.

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A primer on the CRM blockchain

While blockchain started its life as an enabler for cryptocurrencies, attention is now turning towards its application in security for CRM. Think that's pie in the sky? Read on.

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